R-102945 Senior Principal Application Support Engineering Lead – Operations
Lilly
Hyderabad, India
Onsite
10-14+ years experience in application support
Lead major incident response and war-room execution
Deep hands-on troubleshooting of distributed applications
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems in a highly regulated environment
Job Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems in a highly regulated environment.
The incumbent will lead end-to-end support operations, acting as the primary incident commander during critical outages and driving continuous reliability improvements.
Success is measured by organizational impact, reduced major incidents, and the ability to scale reliability through automation rather than individual heroics.
Matching Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems in a highly regulated environment.
Skills & Requirements
Must-have
10-14+ years experience in Application Support
Lead major incident response and war-room execution
Deep hands-on troubleshooting of distributed applications
Advanced scripting skills in Python or Bash
Experience with monitoring platforms like Datadog or Splunk
Nice-to-have
Experience operationalizing SLIs, SLOs, and error budgets
Familiarity with Kubernetes and Infrastructure as Code
Track record of influencing enterprise-wide standards
Experience leading globally distributed support teams
Key Requirements
10-14+ years of professional experience required
Proven ability to operate in regulated environments
Exceptional communication and leadership skills under pressure