Manager, Customer Experience

Workshop

Omaha, United States
On-site
Customer onboarding and support
Team management and development
Process refinement and automation
Workshop is seeking a Manager of Customer Experience to lead their Support and Onboarding functions, ensuring a high-quality customer experience throughout the customer journey. This role involves managing a team, refining processes, and utilizing data to drive continuous improvement in customer satisfaction within a fast-paced, startup environment

Job Summary

  • Lead Support and Onboarding functions, driving customer experience from first interaction through technical touchpoints.
  • Manage a team of Solutions Engineers and Onboarding Project Managers, focusing on people leadership, operational excellence, and customer advocacy.
  • Build and refine scalable processes for onboarding and support, leveraging AI, and track key metrics to drive continuous improvement.

Matching Summary

Match Score: 85

Workshop is seeking a Manager of Customer Experience to lead their Support and Onboarding functions, ensuring a high-quality customer experience throughout the customer journey. This role involves managing a team, refining processes, and utilizing data to drive continuous improvement in customer satisfaction within a fast-paced, startup environment.

Skills & Requirements

Must-have

  • Customer onboarding and support
  • Team management and development
  • Process refinement and automation
  • Service level monitoring
  • Data-driven continuous improvement

Nice-to-have

  • Startup environment adaptability
  • Cross-functional influence
  • Solutions-first mindset

Key Requirements

  • 3+ years in customer-facing SaaS role
  • 1+ years of people management experience
  • Strong operational skills
  • Clear communication skills
  • Comfort in fast-moving startup

Work Rights

Not specified

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