Customer Success Manager

Wolters Kluwer

Multiple Locations
Base: $96,300.00 - $146,150.00 cad; bonus/equity: ...
Onsite
Customer onboarding management
Handling complex customer escalations
Developing customer success strategies
The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits

Job Summary

  • The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
  • Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology to help customers make confident decisions.
  • The team is incredibly supportive and plays a key role within Wolters Kluwer to drive daily success while encouraging a passion for making a true difference.

Matching Summary

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

Salary

Base: $96,300.00 - $146,150.00 CAD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Paid Leave

Skills & Requirements

Must-have

  • Customer onboarding management
  • Handling complex customer escalations
  • Developing customer success strategies
  • Cross-functional team collaboration
  • Customer data analysis and reporting
  • Project management proficiency

Nice-to-have

  • Proactive customer engagement
  • Exceptional communication skills
  • Strategic problem solving
  • Process improvement expertise
  • Organized multitasking
  • Articulating software value propositions

Key Requirements

  • 3 years experience with TeamMate technology
  • Bachelor’s degree or equivalent experience
  • Proficient in managing impactful projects
  • Experience in customer relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter