Analyst, Client Relations

S&P Global

Not specified
Resolving queries via email and phone
Handling inbound calls
Client satisfaction
S&P Global is seeking an Analyst for Client Relations to manage inbound queries from both internal and external clients, ensuring prompt and accurate resolutions. The role emphasizes accountability and client satisfaction, with responsibilities including triaging issues and maintaining service level agreements

Job Summary

  • Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed.
  • This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters.
  • Our benefits include: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks, Beyond the Basics.

Matching Summary

Match Score: 85

S&P Global is seeking an Analyst for Client Relations to manage inbound queries from both internal and external clients, ensuring prompt and accurate resolutions. The role emphasizes accountability and client satisfaction, with responsibilities including triaging issues and maintaining service level agreements.

Skills & Requirements

Must-have

  • resolving queries via email and phone
  • handling inbound calls
  • client satisfaction
  • prompt and accurate resolution

Nice-to-have

  • driven by curiosity
  • spirit of discovery
  • collaborate in close partnership

Key Requirements

  • Grade Level 07
  • Entry Professional

Work Rights

Not specified

Tailored Resume

Cover Letter