Customer Service Representative I

L.A. Darling Company LLC

Westlake, Ohio, United States
One year collection experience required
One year call center experience required
Pass inbound skills assessment test
This role serves as the first point of contact for customers with overdue accounts, blending service excellence with debt recovery responsibilities

Job Summary

  • This role serves as the first point of contact for customers with overdue accounts, blending service excellence with debt recovery responsibilities.
  • The position requires managing inbound calls, identifying delinquent accounts, and initiating appropriate collection actions while adhering to FTCPA compliance.
  • Candidates must work effectively in a high-volume call center environment with performance-driven metrics including average talk time and contacts per hour.

Matching Summary

This role serves as the first point of contact for customers with overdue accounts, blending service excellence with debt recovery responsibilities.

Skills & Requirements

Must-have

  • One year collection experience required
  • One year Call Center experience required
  • Pass Inbound Skills Assessment Test
  • Acceptable Keystrokes proficiency required
  • Knowledge of Billing and Collections procedures

Nice-to-have

  • Ability to negotiate payment arrangements
  • Empathy and professionalism in complaints
  • Multi-tasking in fast-paced environment
  • Proficiency with Microsoft Suite tools
  • Team collaboration to achieve goals

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year Call Center experience
  • Pass Inbound Skills Assessment Test
  • Acceptable Keystrokes score

Work Rights

Not specified

Tailored Resume

Cover Letter