Client Relationship Analyst

Citigroup

Toronto, Ontario, Canada
Base: $79,320.00 - $110,680.00; bonus/equity: not ...
Hybrid
Mandarin and english fluency required
2-5 years customer experience
Portfolio management of high-profile clients
This intermediate-level position is responsible for managing a portfolio of high-profile clients and resolving their queries timely and professionally

Job Summary

  • This intermediate-level position is responsible for managing a portfolio of high-profile clients and resolving their queries timely and professionally.
  • The role requires providing ongoing customer service support, coaching team members, and serving as a point of contact for escalations.
  • Candidates must demonstrate clear communication skills and the ability to assess risk while safeguarding the firm's reputation and assets.

Matching Summary

This intermediate-level position is responsible for managing a portfolio of high-profile clients and resolving their queries timely and professionally.

Salary

Base: $79,320.00 - $110,680.00; Bonus/Equity: Not specified; Benefits: Global benefits including well-being and growth support

Skills & Requirements

Must-have

  • Mandarin and English fluency required
  • 2-5 years customer experience
  • Portfolio management of high-profile clients
  • Investigative and analytical skills
  • Process improvement advocacy

Nice-to-have

  • Project management and organizational skills
  • Self-reliance and accountability
  • Ability to influence stakeholders
  • Experience in business or financial environment
  • Focus on building client relationships

Key Requirements

  • Bachelor's degree or equivalent experience
  • Written and verbal fluency in Mandarin and English
  • 2-5 years of customer experience
  • Experience in business or financial environment preferred

Work Rights

Not specified

Tailored Resume

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