The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements
Job Summary
The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements.
Candidates will oversee vendor partnerships for third-party services including landscaping, janitorial, and food services while managing budgets and identifying cost savings.
JLL offers comprehensive benefits including 401(k) matching, paid parental leave at 100% of salary, and early access to earned wages.
Matching Summary
The role involves leading a customer-focused team to ensure client satisfaction through responsive service delivery and adherence to service level agreements.
Salary
Base: $126,500.00 – $138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care, Paid Time Off, 401(k) with matching
Skills & Requirements
Must-have
5 years operational experience
CMMS system knowledge
Vendor partnership management
Budget forecasting and variance analysis
Regulatory compliance in Life Sciences
Nice-to-have
Hospitality mindset for service delivery
Experience in pharmaceutical or biotech
Strategic business program design
Collaborative cross-functional leadership
Innovative solution identification
Key Requirements
Undergraduate degree in business, hospitality, or facilities
Minimum 5 years direct experience in operational and financial customer service
Management experience in FDA, USDA, or GMP regulatory environments preferred
Authorization to work in the United States without sponsorship