The KION Group is seeking a Customer Service Quality Manager in Kahl Am Main, Germany, to enhance quality across the customer service lifecycle for the EMEA region. The role focuses on preventive quality management, structured problem-solving, and building cross-functional networks to improve customer satisfaction and operational reliability
Job Summary
The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.
This role serves as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality, building strong cross functional networks to ensure customer feedback, field issues, and service insights are systematically translated into effective and lasting improvements.
We offer career development, competitive compensation and benefits, pay transparency, and global opportunities.
Matching Summary
Match Score: 85
The KION Group is seeking a Customer Service Quality Manager in Kahl Am Main, Germany, to enhance quality across the customer service lifecycle for the EMEA region. The role focuses on preventive quality management, structured problem-solving, and building cross-functional networks to improve customer satisfaction and operational reliability.
Skills & Requirements
Must-have
Customer service quality excellence
Preventive quality management
Structured problem solving
Continuous improvement initiatives
Cross-functional collaboration
Spare parts quality management
Nice-to-have
Strong customer mindset
Ability to influence across boundaries
Global opportunities
Key Requirements
Bachelor’s degree in a technical discipline
5+ years of experience in quality/supplier quality and service quality
2+ years in a managerial position
International QM certification for Quality Manager
National QT certification for Manufacturing Quality Supervisor