Strong understanding of itil and modern service management practices
Experience in incident and problem management within regulated financial environment
Proven transformation experience with bold execution capabilities
You will shape and drive the operational excellence vision across mission-critical platforms to ensure the organization's license to operate remains uncompromised
Job Summary
You will shape and drive the operational excellence vision across mission-critical platforms to ensure the organization's license to operate remains uncompromised.
The role requires partnering with engineering, service owners, and senior leaders to strengthen governance and embed a continuous-improvement mindset.
Swift offers a diverse and inclusive environment where unique individuals can bring their full selves and ideas to the team.
Matching Summary
You will shape and drive the operational excellence vision across mission-critical platforms to ensure the organization's license to operate remains uncompromised.
Skills & Requirements
Must-have
Strong understanding of ITIL and modern service management practices
Experience in Incident and Problem Management within regulated financial environment
Proven transformation experience with bold execution capabilities
Servant leadership style to empower teams and lead without authority
Familiarity with standards such as GDPR or DORA frameworks
Nice-to-have
Experience working in an Agile environment
Familiarity with JIRA and Confluence tools
Ability to engage diverse internal stakeholders effectively
High level of autonomy and self-motivation
Team player willing to roll up sleeves for transformation
Key Requirements
Strong Engineering or similar background with strategic vision
Broad experience developing and running technical services
Excellent interpersonal and communication skills for stakeholder management
Track record of managing stakeholders in geographically dispersed organizations