Call Center Supervisor (mandarin-speaking)

271

Mandarin language proficiency
Team supervision experience
Customer service performance management
The role involves overseeing day-to-day activities of a team while ensuring adherence to TPC's standards of practice

Job Summary

  • The role involves overseeing day-to-day activities of a team while ensuring adherence to TPC's standards of practice.
  • Supervisors are responsible for maintaining high productivity, quality standards, and schedule adherence through meetings and coaching.
  • The position requires providing training on systems, processes, and customer service while documenting all development sessions.

Matching Summary

The role involves overseeing day-to-day activities of a team while ensuring adherence to TPC's standards of practice.

Skills & Requirements

Must-have

  • Mandarin language proficiency
  • Team supervision experience
  • Customer service performance management
  • MS Office suite proficiency
  • High school diploma or GED

Nice-to-have

  • Strong interpersonal communication skills
  • Knowledge of HR laws and regulations
  • Experience with forecasting and analysis
  • Ability to resolve operational problems

Key Requirements

  • High School Diploma or GED
  • Excellent communication skills
  • Basic understanding of MS Office
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter