Employee & Guest Experience Manager - Xfinity Center

Live Nation Entertainment

Mansfield, MA, United States
Base: $20.8 usd - $26.00 usd hourly; bonus/equity:...
Seasonal, event-based schedule (not specified as hybrid or remote)
1-2 years leadership experience
Proficient in microsoft office suite
Ability to lift 30 lbs
Live Nation Entertainment is seeking an Employee & Guest Experience Manager for the Xfinity Center in Mansfield, MA. This seasonal role focuses on enhancing employee engagement and guest satisfaction through various programs and initiatives, requiring a proactive, service-oriented individual with administrative and leadership experience

Job Summary

  • This role is responsible for administering employee engagement and guest service goals while creating 'ENCORE moments' for staff and fans at every show.
  • The position requires managing the employee break space, coordinating special events like training and team building, and analyzing service reports to drive improvements.
  • Live Nation offers a fun work culture with perks including free concert tickets, dog-friendly offices, and progressive benefits like student loan reimbursement.

Matching Summary

Match Score: 75

Live Nation Entertainment is seeking an Employee & Guest Experience Manager for the Xfinity Center in Mansfield, MA. This seasonal role focuses on enhancing employee engagement and guest satisfaction through various programs and initiatives, requiring a proactive, service-oriented individual with administrative and leadership experience.

Salary

Base: $20.8 USD - $26.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Free concert tickets, student loan reimbursement, adoption/fertility support

Skills & Requirements

Must-have

  • 1-2 years leadership experience
  • Proficient in Microsoft Office Suite
  • Ability to lift 30 lbs
  • Strong problem-solving skills
  • Experience with Qualtrics platforms

Nice-to-have

  • Bachelor's degree in Communications or Marketing
  • Public speaking or meeting facilitation skills
  • Natural interest in helping others
  • Sustainability program knowledge
  • Event planning coordination experience

Key Requirements

  • 1 year plus administrative experience
  • 2-3 years comparable work experience
  • 1-2 years leadership experience
  • Bachelor's degree preferred
  • Physical ability to walk, climb stairs, and lift 30 lbs

Work Rights

Not specified

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