Xero is seeking a Customer Experience Specialist to provide high-quality support for their customers, ensuring excellent service across various communication channels. The role requires strong problem-solving skills, effective communication, and the ability to work flexibly in a collaborative environment
Job Summary
The role involves providing timely, high-quality support and guidance to customers ranging from beginners to experts.
Success is measured by achieving quality and productivity targets while delivering consistently high customer satisfaction across all contact channels.
The team works collaboratively 24/7 to provide proactive and reactive support to a diverse range of Xero users globally.
Matching Summary
Match Score: 85
Xero is seeking a Customer Experience Specialist to provide high-quality support for their customers, ensuring excellent service across various communication channels. The role requires strong problem-solving skills, effective communication, and the ability to work flexibly in a collaborative environment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Prior service environment experience
Problem-solving and resolution skills
Clear written and verbal communication
Comfort with outbound calls
Self-management and flexibility
Nice-to-have
Empathy and active listening skills
Resilience and adaptability to change
Team player collaboration mindset
Passion for brand ambassadorship
Initiative in resolving inquiries
Key Requirements
Prior experience in a service environment
Ability to meet service levels and quality targets