Director, Service Excellence

Evolent

$-; not specified; comprehensive benefits
Onsite
Manage voice of customer insight gathering
Facilitate internal forums
Coordinate customer communication
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions

Job Summary

  • Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions.
  • The director will be a key connection point into cross-functional teams, representing the customer team on key issues and initiatives representing multiple partners.
  • Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done.

Matching Summary

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions.

Salary

$-; Not specified; comprehensive benefits

Skills & Requirements

Must-have

  • Manage voice of customer insight gathering
  • Facilitate internal forums
  • Coordinate customer communication
  • Develop an issue resolution playbook
  • Monitor internal issue ticketing system

Nice-to-have

  • Work/life balance and flexibility
  • Diversity and inclusion core to business
  • Autonomy to get things done

Key Requirements

  • 5+ years of experience in account management or client services
  • Previous experience managing a team of direct reports
  • Strong track record of high client satisfaction
  • Strong verbal, written and presentation skills
  • Strong analytical skills
  • Experience working in a cross-functional capacity
  • Strong leadership and problem abilities

Work Rights

Not specified

Tailored Resume

Cover Letter