Grail is seeking a Customer Service Coordinator to serve as the primary contact for customer interactions, emphasizing exceptional service within cancer care. The role is based in Menlo Park, CA, and supports a flexible work arrangement while requiring some on-site presence
Job Summary
The role serves as the primary point of contact for customers interacting with GRAIL via phone, email, and chat.
The position is based in Menlo Park, California, with a mandatory minimum of 40% on-site presence required.
GRAIL is dedicated to detecting cancer early using next-generation sequencing and advanced data science technologies.
Matching Summary
Match Score: 85
Grail is seeking a Customer Service Coordinator to serve as the primary contact for customer interactions, emphasizing exceptional service within cancer care. The role is based in Menlo Park, CA, and supports a flexible work arrangement while requiring some on-site presence.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Exceptional service in cancer care
Inbound communication handling
Virtual contact center environment
Nice-to-have
Commitment to personal growth
Flexible work arrangement adaptability
Team collaboration skills
Key Requirements
Minimum 40% on-site work requirement
Ability to work from office or home
Firm understanding of healthcare service importance