The team is responsible for improving the end-to-end customer experience using a human-centric and insights-driven approach
Job Summary
The team is responsible for improving the end-to-end customer experience using a human-centric and insights-driven approach.
You will collaborate with local markets to co-create solutions that enhance customer, agent, and banca experiences while achieving better business outcomes.
The role requires conducting research, facilitating workshops, and training market teams in Human-Centered Design processes.
Matching Summary
The team is responsible for improving the end-to-end customer experience using a human-centric and insights-driven approach.
Skills & Requirements
Must-have
6+ years strategic design experience
Service design and journey mapping
Customer and agent research facilitation
Agile program management skills
Data-driven insights synthesis
Nice-to-have
Experience with digital economy trends
High level of empathy and collaboration
Comfortable with ambiguity and change
Creative problem-solving attitude
Ability to influence cross-functional teams
Key Requirements
Bachelor's or Master's degree in design discipline
At least 6 years of experience in strategic design
Strong program management and organizational skills