Willenbrock Fordertechnik GmbH & Co. KG is seeking a Branch Customer Service Supervisor in Weifang, China. The role focuses on executing service marketing strategies, managing a service team, and improving customer satisfaction and operational efficiency
Job Summary
Execute company service marketing strategy and develop branch-specific plans to achieve service performance targets.
Manage the service team, including daily arrangements, recruitment, training, and performance reviews, to continuously improve team building.
Analyze operational reports to develop improvement plans, enhance service operational efficiency, and control operational costs.
Matching Summary
Match Score: 85
Willenbrock Fordertechnik GmbH & Co. KG is seeking a Branch Customer Service Supervisor in Weifang, China. The role focuses on executing service marketing strategies, managing a service team, and improving customer satisfaction and operational efficiency.
Skills & Requirements
Must-have
Execute service marketing strategy
Develop service marketing plans
Improve customer satisfaction
Manage service team performance
Control accounts receivable days
Nice-to-have
Provide customer-centric service
Optimize operational costs
Enhance team building efforts
Key Requirements
College degree in Mechanical, Electrical, Vehicle, or Mechatronics
3-5 years of experience in engineering machinery service and team management