Quality Manager

FAENA Movement

Red Sea, Saudi Arabia
**
5-7 years quality management experience
Luxury hospitality sector background
Lqa forbes iso haccp standards knowledge
** FAENA Movement is seeking a Quality Manager for their Red Sea location in Saudi Arabia. The role focuses on overseeing quality assurance, enhancing guest experiences, and ensuring operational excellence within a luxury hospitality environment. **

Job Summary

  • The Quality Manager is responsible for overseeing the development and continuous improvement of quality standards to ensure exceptional guest experiences.
  • This role involves analyzing guest feedback from platforms like TrustYou and Forbes to identify trends and lead root-cause analysis of service failures.
  • The position requires partnering with department heads to embed a culture of excellence, accountability, and innovation while maintaining strict compliance with brand and regulatory standards.

Matching Summary

Match Score: 75

** FAENA Movement is seeking a Quality Manager for their Red Sea location in Saudi Arabia. The role focuses on overseeing quality assurance, enhancing guest experiences, and ensuring operational excellence within a luxury hospitality environment. **

Skills & Requirements

Must-have

  • 5-7 years Quality Management experience
  • Luxury hospitality sector background
  • LQA Forbes ISO HACCP standards knowledge
  • Guest feedback platform analysis skills
  • Root cause analysis of service failures

Nice-to-have

  • Culturally aware and emotionally intelligent
  • Proactive guest-centric culture champion
  • Cross-functional leadership collaboration
  • Innovation in luxury service delivery
  • High-paced evolving environment adaptability

Key Requirements

  • Minimum 5-7 years in Quality Management
  • Experience within luxury hospitality sector
  • Knowledge of LQA, Forbes, ISO, and HACCP
  • Proficiency with Medallia or TrustYou platforms

Work Rights

Not specified

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