The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale
Job Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
Key responsibilities include issue management, value creation through proactive engagement and upsell opportunities, and territory management of a large portfolio of lower-tier accounts.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation, and is an equal opportunity employer.
Matching Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
Skills & Requirements
Must-have
customer satisfaction and retention
managing multiple customers efficiently
driving customer loyalty and growth
monitoring customer health metrics
issue management and escalation
Nice-to-have
innovative possibilities
rewarding culture
talented teams
value-driven guidance
Key Requirements
0–4 years in customer success, support, or related customer-facing roles
SMB account management experience
Ability to manage multiple customer engagements
Data-driven mindset
Excellent written communication skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.