Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks
Job Summary
Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
Resolves complex field process issues utilizing systematic troubleshooting methodology and communicates learnings from this portion to rest-of-world to strengthen the product packages.
Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.
Matching Summary
Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
Skills & Requirements
Must-have
semiconductor process engineering
customer technology expert
systematic troubleshooting methodology
statistical techniques like DOEs
customer demos and analysis
product roadmap integration
Nice-to-have
supportive work culture
personal and professional growth
pushing boundaries of innovation
strategic partnerships evaluation
Key Requirements
5+ years semiconductor process or applications engineering
Degree in Engineering
Strong troubleshooting, DOE, and data-analysis skills
Expertise in at least one semiconductor unit process
Experience defining and running customer demos
Ability to integrate customer requirements into product roadmaps