The role involves managing L2/L3 support activities within an ITIL-aligned managed services framework to deliver advanced cloud services
Job Summary
The role involves managing L2/L3 support activities within an ITIL-aligned managed services framework to deliver advanced cloud services.
Candidates must possess deep expertise in incident, problem, and change management for cloud infrastructure including Compute, Networking, and Storage.
Proficiency in both English and Arabic is required alongside a minimum of seven years of experience in cloud environments.
Matching Summary
The role involves managing L2/L3 support activities within an ITIL-aligned managed services framework to deliver advanced cloud services.
Skills & Requirements
Must-have
L2/L3 cloud support management
ITIL incident problem change management
IaaS PaaS infrastructure experience
Terraform Ansible automation tools
English and Arabic language proficiency
Nice-to-have
DevOps CI/CD pipeline familiarity
Strong analytical critical thinking skills
Excellent client communication abilities
Proactive monitoring and risk mitigation
Leadership and team coaching skills
Key Requirements
Bachelor's degree in Computer Science or related field
7+ years of experience in cloud environments
Required Cloud Architect Professional or Operations certification
Desirable ITIL Foundation or Intermediate certification