Manager Systemic Customer Issues

369

Eveleigh, AU
Not specified
Identify and resolve systemic issues
Customer complaint analysis
Data analysis and critical thinking
The Manager Systemic Customer Issues role at 369 in Eveleigh, AU, seeks an individual passionate about advocating for customer interests and resolving systemic issues through data analysis and stakeholder engagement. The position involves managing complex cases, developing practical solutions, and delivering insights to senior stakeholders, with a focus on promoting fair customer outcomes

Job Summary

  • You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
  • Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.

Matching Summary

Match Score: 85

The Manager Systemic Customer Issues role at 369 in Eveleigh, AU, seeks an individual passionate about advocating for customer interests and resolving systemic issues through data analysis and stakeholder engagement. The position involves managing complex cases, developing practical solutions, and delivering insights to senior stakeholders, with a focus on promoting fair customer outcomes.

Skills & Requirements

Must-have

  • Identify and resolve systemic issues
  • Customer complaint analysis
  • Data analysis and critical thinking
  • Stakeholder management and influence
  • Root cause analysis and solution development

Nice-to-have

  • Customer focus and empathy
  • Commercial acumen
  • Strong team ethic
  • Inspiring others to champion interests

Key Requirements

  • Legal qualification and expertise highly regarded
  • Bachelor's degree or higher

Work Rights

Not specified

Tailored Resume

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