This role is responsible for designing, developing, deploying, and maintaining computer-based training and interactive e-learning courses to support Global Customer Operations
Job Summary
This role is responsible for designing, developing, deploying, and maintaining computer-based training and interactive e-learning courses to support Global Customer Operations.
The position requires collaborating with subject matter experts to identify learning needs and develop content for new hire onboarding and continuing education.
Candidates are expected to leverage performance indicators and emerging technologies like GenAI to evaluate training effectiveness and improve learner experiences.
Matching Summary
This role is responsible for designing, developing, deploying, and maintaining computer-based training and interactive e-learning courses to support Global Customer Operations.
Skills & Requirements
Must-have
Instructional design methodologies
Adult learning principles
CBT and e-learning development
SharePoint design and maintenance
Stakeholder collaboration
Nice-to-have
GenAI-enabled development tools
Tableau or PowerBI reporting
Team mentoring capabilities
Matrixed environment experience
Key Requirements
Bachelor's Degree holder
Experience in e-learning development
Knowledge of ADDIE methodology
Familiarity with Kirkpatrick measurement approaches