Helpdesk Operator

Downer Group

Adelaide, Australia
On-site
Proven experience in customer service
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
As the first point of contact, you’ll play a key role in ensuring smooth, responsive support for our facility users, staff, and visitors

Job Summary

  • As the first point of contact, you’ll play a key role in ensuring smooth, responsive support for our facility users, staff, and visitors.
  • We’re proud of our high-performance culture and commitment to diversity, offering comprehensive site-based training and ongoing professional development.
  • We actively celebrate diversity through our commitment to inclusion and belonging.

Matching Summary

As the first point of contact, you’ll play a key role in ensuring smooth, responsive support for our facility users, staff, and visitors.

Skills & Requirements

Must-have

  • proven experience in customer service
  • excellent verbal and written communication skills
  • strong active listening and problem-solving abilities

Nice-to-have

  • positive attitude with resilience under pressure
  • ability to multitask and manage time effectively

Key Requirements

  • experience in a customer service role

Work Rights

Not specified

Tailored Resume

Cover Letter