Strategic Customer Success Manager

Dataiku

London, United Kingdom
On-site
7+ years customer success experience
Manage $500k to multi-million arr accounts
Data science concepts and solutions translation
The role involves guiding enterprise customers to achieve business outcomes using the Dataiku AI orchestration platform

Job Summary

  • The role involves guiding enterprise customers to achieve business outcomes using the Dataiku AI orchestration platform.
  • Candidates must leverage adoption analytics to identify risks and opportunities while translating data into actionable advice.
  • The position requires building trusted relationships with internal stakeholders including Sales, Product, and Support teams.

Matching Summary

The role involves guiding enterprise customers to achieve business outcomes using the Dataiku AI orchestration platform.

Skills & Requirements

Must-have

  • 7+ years customer success experience
  • Manage $500k to multi-million ARR accounts
  • Data science concepts and solutions translation
  • KPI management: GDR, NDR, Renewal Rate
  • Stakeholder engagement from Analyst to C-level

Nice-to-have

  • Hyper-growth technology company background
  • Intellectual curiosity and detail-oriented
  • Project management and storytelling skills
  • Cross-functional collaboration expertise
  • Passion for data analytics space

Key Requirements

  • Minimum seven years of professional experience
  • Experience with Forbes Global 2000 accounts
  • Understanding of core data science concepts

Work Rights

Not specified

Tailored Resume

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