Public Consulting Group LLC (PCG) is seeking a Bilingual Customer Service Representative to support the NJ Workforce Registry project. The ideal candidate should possess strong organizational and customer service skills, be bilingual in Spanish and English, and have experience in a call center or help desk environment
Job Summary
PCG is seeking a Registry Specialist to support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project.
Responsibilities include customer service and troubleshooting with Registry participants, problem-solving, and interfacing with program administrators via phone and email.
The role involves entering data into the Registry, verifying hours, and informing clients about career pathways and other program benefits.
Matching Summary
Match Score: 85
Public Consulting Group LLC (PCG) is seeking a Bilingual Customer Service Representative to support the NJ Workforce Registry project. The ideal candidate should possess strong organizational and customer service skills, be bilingual in Spanish and English, and have experience in a call center or help desk environment.
Salary
$20.00 - $21.25
Skills & Requirements
Must-have
Bilingual in Spanish and English
Customer service orientation
Strong organizational skills
Excellent attention to detail
MS Windows, Excel and Word proficiency
Nice-to-have
Experience in health & human services
Experience in child care or early childhood services
Key Requirements
Bilingual in Spanish and English
Experience in help desk or call center environment
Bachelor’s degree or high-school degree and three (3) years of call center/ office management work experience