Group Leader - Customer Service

CSL Ltd

IL, United States
Not specified; not specified; benefits include hea...
Not specified (assumed to be onsite based on job requirements).
18 months clerical or customer service experience
High school diploma or equivalent
Ability to perform basic math calculations
CSL Ltd is seeking a Group Leader for Customer Service at its plasma donation center in Illinois. The role involves training staff, managing donor flow, and ensuring compliance with health and safety standards while providing an excellent experience for donors

Job Summary

  • The role is responsible for training reception staff and facilitating efficient donor flow through the center while ensuring compliance with Standard Operating Procedures.
  • Employees must conduct health screening procedures including blood pressure checks, pulse monitoring, and finger sticks to obtain hematocrit and protein levels.
  • CSL Plasma offers comprehensive benefits including health care options, life insurance, disability coverage, a 401(k) savings program, and paid time off effective from the first day of hire.

Matching Summary

Match Score: 75

CSL Ltd is seeking a Group Leader for Customer Service at its plasma donation center in Illinois. The role involves training staff, managing donor flow, and ensuring compliance with health and safety standards while providing an excellent experience for donors.

Salary

Not specified; Not specified; Benefits include health care, life insurance, disability, 401(k), PTO, and holidays

Skills & Requirements

Must-have

  • 18 months clerical or customer service experience
  • High school diploma or equivalent
  • Ability to perform basic math calculations
  • Knowledge of Standard Operating Procedures
  • Physical ability to stand and walk 100% of time

Nice-to-have

  • Bilingual skills for business needs
  • Experience in plasma collection environment
  • Cross-training capability in other areas
  • Strong interpersonal communication skills
  • Experience with therapeutic product education

Key Requirements

  • Minimum 18 months experience in clerical or customer service
  • High school diploma or equivalent required
  • Must be able to perform basic math calculations

Work Rights

Not specified

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