Afinitas is seeking an Order Management Leader to enhance customer experiences and streamline order management processes. The ideal candidate will have significant customer service leadership experience, particularly within a manufacturing or industrial context, and will play a crucial role in building a customer-centric culture
Job Summary
The Order Management Leader is responsible for delivering an exceptional customer experience by leading a team that handles simple order intake and quoting while resolving issues efficiently.
This role requires developing and streamlining order management processes, training team members, and aligning customer service strategies with overall business objectives.
The leader will collaborate with sales, operations, and supply chain teams to improve service levels, reduce response times, and drive continuous process improvement.
Matching Summary
Match Score: 85
Afinitas is seeking an Order Management Leader to enhance customer experiences and streamline order management processes. The ideal candidate will have significant customer service leadership experience, particularly within a manufacturing or industrial context, and will play a crucial role in building a customer-centric culture.
Skills & Requirements
Must-have
5+ years customer service leadership experience
Experience in manufacturing or industrial sector
Strong CRM systems and data analytics knowledge
Proven ability to build high-performing teams
Excellent problem-solving and conflict resolution skills
Nice-to-have
Passion for building customer-centric culture
Experience integrating new product lines
Ability to foster accountability and engagement
Strategic alignment with business objectives
Cross-functional collaboration with sales and operations
Key Requirements
Bachelor's degree in business, Customer Service, Communications, or related field
5+ years of experience in customer service leadership within manufacturing or industrial industry
Experience with CRM systems and customer analytics