Reservation Agent

Four Seasons

Mauritius
Base: competitive salary + wages; bonus/equity: no...
Reservation system proficiency
Customer communication via phone and email
French and english bilingual communication
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The role involves processing reservation requests, changes, and cancellations while ensuring data accuracy and maximizing upselling opportunities.
  • Employees receive competitive salary, comprehensive benefits, training opportunities, employee discounts, and complimentary meals and dry cleaning.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discounts, complimentary meals and dry cleaning

Skills & Requirements

Must-have

  • Reservation system proficiency
  • Customer communication via phone and email
  • French and English bilingual communication
  • Reservation upselling techniques
  • Monitoring OTA and tour operator extranets

Nice-to-have

  • Team player
  • Knowledge of hotel room types and locations
  • Experience in luxury hospitality environment

Key Requirements

  • 1-2 years experience in 5-star hotel front office or reservation
  • Experience in high-end customer service roles
  • Fluency in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter