Call Center Representative-2

University of Rochester

Brighton, New York, United States of America
Hourly: $19.08 - $25.77; bonus/equity: not specifi...
High school diploma or equivalent
1 year of customer service experience
Ability to handle sensitive confidential information
The University of Rochester is committed to fostering an inclusive culture where all community members can thrive under the Meliora ideal

Job Summary

  • The University of Rochester is committed to fostering an inclusive culture where all community members can thrive under the Meliora ideal.
  • This role involves answering a large volume of inbound inquiries via phone and email to schedule appointments and resolve patient access issues.
  • Employees must independently assess urgency and make decisions to transfer or refer emergent situations while adhering to strict protocols.

Matching Summary

The University of Rochester is committed to fostering an inclusive culture where all community members can thrive under the Meliora ideal.

Salary

Hourly: $19.08 - $25.77; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 1 year of customer service experience
  • Ability to handle sensitive confidential information

Nice-to-have

  • Knowledge of Electronic Medical Record systems
  • Experience with patient access issues resolution
  • Understanding of HIPAA compliance requirements

Key Requirements

  • High School diploma or equivalent required
  • Minimum 1 year of customer service experience
  • No specific work authorization status mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter