Customer Service Representative

Thermo Fisher Scientific UK

Heredia, Costa Rica
**
2-3 years customer service experience
Strong written and verbal communication skills
Proficient microsoft office user
** Thermo Fisher Scientific is seeking a Sr Customer Service Representative for its Shared Service Center in Heredia, Costa Rica. The role focuses on delivering exceptional customer service, managing complex inquiries, and supporting operational efficiency within a collaborative team environment. **

Job Summary

  • This role plays a crucial part in guaranteeing customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.
  • The successful candidate will deliver outstanding customer service experiences while managing complex requirements and collaborating with partner functions to ensure timely handling of enquiries.
  • Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce as an Affirmative Action / Equal Opportunity Employer.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Sr Customer Service Representative for its Shared Service Center in Heredia, Costa Rica. The role focuses on delivering exceptional customer service, managing complex inquiries, and supporting operational efficiency within a collaborative team environment. **

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • Strong written and verbal communication skills
  • Proficient Microsoft Office user
  • High integrity and compliance adherence
  • Ability to multitask under tight deadlines

Nice-to-have

  • Experience with ERP systems preferred
  • Bachelor's Degree in relevant field
  • Self-motivated with positive attitude
  • Proactive solution-focused approach
  • Ability to develop training materials

Key Requirements

  • Minimum 2-3 years customer service experience
  • High school diploma required
  • Office environment work capability
  • ERP system experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter