Associate, Payroll Client Services - Sat- Wed - Amer

Impulse Dynamics

Remote
$19,650—$44,200 usd pm
Remote
Payroll customer service experience
Regulatory requirements knowledge
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • regulatory requirements knowledge
  • exceeding customer expectations
  • customer support platforms
  • collaboration tools
  • team-oriented environment

Nice-to-have

  • ambitious problems
  • future focused work culture
  • innovation and teamwork

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with Zendesk, Slack, and Notion
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter