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Melco Resorts & Entertainment is seeking a Supervisor for their Concierge team at City of Dreams Manila. The role involves overseeing security concierge staff and ensuring high standards of customer service, training, and operational efficiency.
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Job Summary
Supports and assists the Senior Manager, Hotel Security with the operations of security concierge staff entrance to ensure efficient service is provided to visiting Contractors.
Directly supervises Heart of House access by the staff, pass management, production and distribution of staff IDs, visitor and staff passes, management of staff lockers, accountability of Lost and Found items and loading dock operations.
Monitors customer service of staff and coaches them where necessary to enhance customer service quality.
Matching Summary
Match Score: 75
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Melco Resorts & Entertainment is seeking a Supervisor for their Concierge team at City of Dreams Manila. The role involves overseeing security concierge staff and ensuring high standards of customer service, training, and operational efficiency.
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Skills & Requirements
Must-have
Supervise security concierge staff
Manage Heart of House access
Oversee loading dock operations
Provide customer service training
Handle Lost and Found items
Nice-to-have
Develop and implement procedures
Coordinate emergency situations
Maintain professional image
High level of integrity
Key Requirements
Minimum 2 years supervisory experience in Security Concierge
Minimum 3 years experience as Concierge Officer or Acting Supervisor
Knowledge of Security systems required
Experience in Customer Service and/or Security Officer duties