Platform Engineer (l1 / L2 / Senior Pe)

Concentrix

Cairo, Egypt
Fully remote
Vmware vsphere, vcenter, esxi
Storage concepts & protocols
Linux os administration
Respond to customer support requests and inquiries via phone, email, and/or ticketing systems

Job Summary

  • Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.
  • Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.
  • Investigate, analyse, and resolve complex technical issues.

Matching Summary

Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.

Skills & Requirements

Must-have

  • VMware vSphere, vCenter, ESXi
  • Storage concepts & protocols
  • Linux OS Administration
  • Windows OS Administration
  • Network connectivity troubleshooting

Nice-to-have

  • Customer advocacy and relationship building
  • Collaborate and work as a team player
  • Willingness to work flexible shifts
  • Technical and knowledge sharing sessions

Key Requirements

  • 0-2 years experience (PE1)
  • 2-5 years experience (PE2)
  • 6-10 years experience (Senior PE)
  • VCP, VCIX, or VCAP certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter