Front Desk Supervisor

BHC

Charleston, South Carolina, USA
Front desk operations
Guest services
Cash handling procedures
The primary role of the Front Desk Supervisor is to oversee guest check-in and check-out while providing efficient, friendly, and excellent customer service

Job Summary

  • The primary role of the Front Desk Supervisor is to oversee guest check-in and check-out while providing efficient, friendly, and excellent customer service.
  • This position requires the ability to mentor Front Desk Agents, monitor billing and cashiering procedures, and assist in satisfying guest requests and resolving complaints.
  • The role involves ensuring adherence to all Forbes and Beemok Service standards, maintaining the cleanliness of the front desk area, and executing emergency procedures.

Matching Summary

The primary role of the Front Desk Supervisor is to oversee guest check-in and check-out while providing efficient, friendly, and excellent customer service.

Skills & Requirements

Must-have

  • Front desk operations
  • Guest services
  • Cash handling procedures
  • Problem resolution
  • Teamwork and collaboration

Nice-to-have

  • Intentional hospitality
  • Mentoring and guidance
  • Strategic thinking
  • Attention to detail

Key Requirements

  • Minimum one year experience as Front Desk Agent
  • Proficient use of job-related software
  • Ability to work overnight shifts and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter