Not specified; not specified; health insurance up ...
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4+ years customer success experience
Enterprise saas portfolio management
Salesforce jira gainsight proficiency
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LivePerson is seeking a Customer Success Manager in Australia who will be responsible for managing client relationships, driving platform adoption, and ensuring client satisfaction. The ideal candidate will have experience in customer success or account management with a strong understanding of SaaS solutions, particularly in conversational AI.
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Job Summary
The role serves as the primary post-sale point of contact dedicated to driving maximum value from the LivePerson Conversational Cloud.
Candidates will hold direct responsibility for identifying revenue opportunities through upselling and cross-selling while ensuring high retention rates.
The position offers a fully remote work model with access to comprehensive health benefits, paid care days, and an employee stock program.
Matching Summary
Match Score: 75
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LivePerson is seeking a Customer Success Manager in Australia who will be responsible for managing client relationships, driving platform adoption, and ensuring client satisfaction. The ideal candidate will have experience in customer success or account management with a strong understanding of SaaS solutions, particularly in conversational AI.
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Salary
Not specified; Not specified; Health insurance up to 80% premium paid; Life and Salary Continuance Insurance fully paid; Employee Stock Participation Program available
Skills & Requirements
Must-have
4+ years customer success experience
Enterprise SaaS portfolio management
Salesforce Jira Gainsight proficiency
Upselling and cross-selling skills
Renewal process management
Nice-to-have
Master's degree with 2 years experience
Mentorship of junior team members
Deep conversational design knowledge
Growth mindset and proactive approach
Technical product navigation expertise
Key Requirements
Bachelor's degree or equivalent practical experience
4+ years professional experience in customer success