Service Representative

McGill University

Montreal, Quebec, Canada
Base: $29.42 - $36.46 (munaca level f); bonus/equi...
On-site
Client services
Student records management
Admissions and registration inquiries
Performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions

Job Summary

  • Performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions.
  • Maintains student records, resolves problems, and processes course and program changes, ID cards, and forwards inquiries to student accounts.
  • Offers a competitive benefits package, defined contribution pension plan, and paid time off over the December holiday period.

Matching Summary

Performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions.

Salary

Base: $29.42 - $36.46 (MUNACA Level F); Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Client services
  • Student records management
  • Admissions and registration inquiries
  • Processing course and program changes
  • Customer service skills

Nice-to-have

  • Promoting international education
  • Dealing with diverse cultural groups
  • Collaborative work with exchange partners

Key Requirements

  • DEP - Office Systems 3 Years Related Experience
  • DEP - Secretarial Studies
  • Proficiency in MS Word, advanced Excel and Outlook
  • Experience with Banner (SIS, and FIS), Adobe Professional
  • Experience with student portals (myCourses and Minerva)

Work Rights

Authorized to work in Canada and willing to work in Quebec

Tailored Resume

Cover Letter