Vp, Client Experience Operations

MERGE

Denver, CO, United States
Base: $175,000 - $200,000; bonus/equity: not speci...
On-site
Senior operations leader in agency environment
Enterprise client experience operating system design
Predictive analytics for portfolio health
This role sets the strategy for MERGE's Client Experience infrastructure while driving execution to enable scaling without compromising client impact

Job Summary

  • This role sets the strategy for MERGE's Client Experience infrastructure while driving execution to enable scaling without compromising client impact.
  • The successful candidate will direct governance of the MERGE Impact Score to transform raw data into a predictive engine forecasting relationship strength.
  • MERGE offers a competitive salary range of $175,000 - $200,000 along with comprehensive benefits including Medical, Dental, Vision, and 401K.

Matching Summary

This role sets the strategy for MERGE's Client Experience infrastructure while driving execution to enable scaling without compromising client impact.

Salary

Base: $175,000 - $200,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account

Skills & Requirements

Must-have

  • Senior operations leader in agency environment
  • Enterprise client experience operating system design
  • Predictive analytics for portfolio health
  • Cross-functional change management execution
  • Data-driven reporting ecosystem development

Nice-to-have

  • Systems thinker balancing rigor with flexibility
  • Ability to influence C-suite stakeholders
  • Experience transforming data into strategic narratives
  • Commitment to human-first innovation culture

Key Requirements

  • Proven track record as senior operations leader
  • Complex multi-million dollar services or agency experience
  • Deep experience in organizational change management
  • US work authorization without future visa sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter