Customer Experience Associate

78

3d onsite
Fluency in english written and verbal
Undergraduate degree completed
Strong numerical aptitude
This role involves delivering world-class trading support to a global client base using digital-first channels like Intercom

Job Summary

  • This role involves delivering world-class trading support to a global client base using digital-first channels like Intercom.
  • The company is an ambitious FTSE250 FinTech firm seeking individuals who value high autonomy and cross-functional collaboration.
  • Employees benefit from tailored development programs, mentoring opportunities, and a hybrid working model requiring three days in the office.

Matching Summary

This role involves delivering world-class trading support to a global client base using digital-first channels like Intercom.

Skills & Requirements

Must-have

  • Fluency in English written and verbal
  • Undergraduate degree completed
  • Strong numerical aptitude
  • Digital proficiency across platforms
  • Ability to de-escalate difficult situations

Nice-to-have

  • Interest in financial markets and trading
  • Previous experience with derivatives
  • Experience in fast-paced environments
  • Passion for excellent client service
  • Continuous improvement mindset

Key Requirements

  • Completed undergraduate degree
  • Fluency in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter