Agentic Customer Success Manager, Senior Manager

Salesforce

San Francisco, California, United States
Base: $123,100 - $227,000 annually; bonus/equity: ...
6+ years work experience
3+ years customer success or consulting
Enterprise saas adoption expertise
This role focuses on driving deep operationalized adoption of AI solutions and ensuring continuous optimization for customers

Job Summary

  • This role focuses on driving deep operationalized adoption of AI solutions and ensuring continuous optimization for customers.
  • The position requires partnering with customers to build internal Centers of Excellence and training 'Agent Champions' to scale AI footprints independently.
  • Salesforce offers a comprehensive benefits package including medical, dental, vision, paid parental leave, and an employee stock purchasing program.

Matching Summary

This role focuses on driving deep operationalized adoption of AI solutions and ensuring continuous optimization for customers.

Salary

Base: $123,100 - $227,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 6+ years work experience
  • 3+ years Customer Success or consulting
  • Enterprise SaaS adoption expertise
  • Governance framework support
  • AI/LLM logic understanding
  • Consumption-based account management

Nice-to-have

  • Supply Chain or Financial Services domain knowledge
  • ERP/MRP system familiarity
  • Salesforce ecosystem experience
  • Data Cloud and Agentforce knowledge
  • Slack workflow automation skills
  • Strategic communication with stakeholders

Key Requirements

  • 6+ years total work experience
  • 3+ years in Customer Success or Professional Services
  • Experience with governance frameworks
  • Strong analytical fluency in telemetry data
  • Understanding of AI/LLM capabilities

Work Rights

Not specified

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