It Customer Service Representative - Chicago

Accenture

Chicago, IL, US
Illinois $21.39 to $42.84 ph
100% onsite
Windows 11 troubleshooting
Servicenow ticket logging
Microsoft teams meeting support
Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely

Job Summary

  • Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely.
  • This role is 100% in office, based in Chicago, IL, and requires the ability to lift and transport IT equipment up to 30 lbs.
  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Matching Summary

Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely.

Salary

Illinois $21.39 to $42.84

Skills & Requirements

Must-have

  • Windows 11 troubleshooting
  • ServiceNow ticket logging
  • Microsoft Teams meeting support
  • Mobile device support (iOS/Android)

Nice-to-have

  • Interest in accessible technologies
  • Adaptability to new technologies

Key Requirements

  • Minimum 1 year desktop support experience
  • Proficiency in Office 365
  • Familiarity with imaging procedures
  • Highschool Diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter