Itil portfolio and service-level management knowledge
The role drives the evolution of Experience Management offerings to generate new revenue and increased margin through innovative state-of-the-art solutions
Job Summary
The role drives the evolution of Experience Management offerings to generate new revenue and increased margin through innovative state-of-the-art solutions.
Responsibilities include leading the ideation, collateral development, pricing strategy, and go-to-market execution for Unisys Experience Management services.
Success is measured by embedding Experience Management services into digital workplace offerings and improving end-user productivity via Data Experience Management tools.
Matching Summary
The role drives the evolution of Experience Management offerings to generate new revenue and increased margin through innovative state-of-the-art solutions.
Skills & Requirements
Must-have
5-10 years digital workplace delivery experience
2+ years Experience Management operations
ITIL Portfolio and Service-level management knowledge
Digital Experience tools for proactive incident detection
SLA, KPI, and XLA development expertise
Nice-to-have
Ability to explain complex topics simply
Hands-on mentality with curiosity
Global collaboration across time zones
Thought leadership in industry conferences
Build vs. buy tradeoff evaluation skills
Key Requirements
University degree or 5-10 years related experience