Commercial Agreement Senior Expert

ING

Milan, Italy
Competitive base salary; performance based bonuses...
Hybrid
Manage relationships with third-party credit networks
Support mortgage product sales process from lead to closing
Handle complex case resolution and client complaints
ING is seeking a Commercial Agreement Senior Expert to support third-party networks in the mortgage product sector, ensuring a seamless process from lead generation to contract signing. The role involves managing relationships, addressing customer inquiries, and overseeing product-related reporting in a hybrid work environment

Job Summary

  • The role involves providing comprehensive support to third-party credit networks throughout the entire mortgage process, from lead creation to contract signing.
  • Candidates will be responsible for managing complex cases, resolving client dissatisfaction, and ensuring adherence to defined service level agreements.
  • ING offers a flexible smart working model, competitive salaries with performance bonuses, and a diverse, inclusive international environment.

Matching Summary

Match Score: 85

ING is seeking a Commercial Agreement Senior Expert to support third-party networks in the mortgage product sector, ensuring a seamless process from lead generation to contract signing. The role involves managing relationships, addressing customer inquiries, and overseeing product-related reporting in a hybrid work environment.

Salary

Competitive base salary; Performance based bonuses; Not specified

Skills & Requirements

Must-have

  • Manage relationships with third-party credit networks
  • Support mortgage product sales process from lead to closing
  • Handle complex case resolution and client complaints
  • Monitor production metrics and generate internal reports
  • Maintain inventory of mortgage products

Nice-to-have

  • Strong negotiation skills
  • Excellent communication abilities
  • Experience in insurance product management
  • Ability to work in a hybrid environment
  • Commitment to customer satisfaction

Key Requirements

  • University degree in Economics, Finance, or related fields
  • Italian language proficiency required
  • Permanent full-time employment status

Work Rights

Not specified

Tailored Resume

Cover Letter