It Service Delivery Technician

132

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees receive a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while providing technical guidance and training to internal associates.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable

Skills & Requirements

Must-have

  • Windows 10/11 support
  • Office 365 administration
  • Active Directory management
  • Desktop imaging and deployment
  • Symantec End Point Protection
  • Network printer troubleshooting
  • Ticket queue prioritization

Nice-to-have

  • Mac hardware and OS X support
  • Engineering design tools knowledge
  • ERP and manufacturing experience
  • Cisco IP desk phone support
  • Continuous improvement mindset
  • Customer-focused service attitude

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of IT support experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter