Engineer, Enterprise Service Desk

Abacus Early Learning Center

Fort Lauderdale, United States
On-site
Microsoft server operating systems installation
Vmware esxi and hyper-v virtual environments
Active directory and sql server management
The role is responsible for designing and implementing customer-facing systems across public, private cloud, and on-premise environments

Job Summary

  • The role is responsible for designing and implementing customer-facing systems across public, private cloud, and on-premise environments.
  • Engineers must resolve escalated service tickets and provide guidance to team members while ensuring a world-class client experience.
  • The position requires leading large complex projects such as system migrations, firewall installations, and SAN setups with minimal oversight.

Matching Summary

The role is responsible for designing and implementing customer-facing systems across public, private cloud, and on-premise environments.

Skills & Requirements

Must-have

  • Microsoft Server Operating Systems installation
  • VMWare ESXi and Hyper-V virtual environments
  • Active Directory and SQL server management
  • Advanced malware and ransomware mediation
  • Complex backup and restore testing procedures
  • High availability system migrations

Nice-to-have

  • MSP specific experience strongly desired
  • Excellent client relationship skills
  • Ability to learn new technology quickly
  • Professional communication in high stress
  • Team mentoring and training capabilities

Key Requirements

  • Minimum 5+ years as Systems Engineer
  • Associates degree or equivalent experience
  • MCSA: Server Infrastructure certification required
  • MCSA: O365 certification required
  • Strong knowledge of Windows 2016/2012/2008 servers

Work Rights

Not specified

Tailored Resume

Cover Letter