JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in the real estate sector
Job Summary
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in the real estate sector.
The role involves ensuring high quality helpdesk performance, vendor management, incident reporting, and continuous process improvement to enhance platform efficiency and sustainability.
JLL fosters a supportive team culture with leadership development, regular coaching, employee recognition, and a structured onboarding process including site induction and buddy systems.
Matching Summary
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in the real estate sector.
Skills & Requirements
Must-have
Helpdesk ticket tracking and closure
Vendor KPI evaluation and engagement
Incident reporting and risk management
Team training and skill enhancement
Command center reporting and dashboard review
Shift roster and leave management
Process improvement and innovation
Nice-to-have
Leadership development and coaching
Succession planning and performance reviews
Employee recognition and motivation
Use of AI for recruitment insights
Sustainability goal alignment
Data analytics for platform optimization
Buddy system for new hires
Key Requirements
Completion of JLL & Dell mandatory trainings
Minimum 40 hours of training annually
Experience in helpdesk call handling and vendor management
Ability to manage team performance and succession planning