Customer Service Representative Ii

Luxfer Magtech

Saxonburg, PA, United States
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Manage purchase orders and change orders
Address customer inquiries and complaints
Maintain customer documentation and database
** Luxfer Magtech is seeking a Customer Service Representative II for their Saxonburg, PA location. The role involves managing customer orders, inquiries, and complaints while ensuring compliance with export regulations and maintaining customer records. **

Job Summary

  • The Customer Service Representative will play a critical role in supporting our customers by managing purchase orders, processing change orders, and coordinating with various internal teams.
  • This role involves addressing customer inquiries, handling complaints, maintaining customer documentation and ensuring export and quality compliance.
  • Benefits include 10 paid Holidays, Medical, Vision, Dental, 401k with Company Match, Tuition reimbursement, Disability and Life Insurance, and Career Advancement Opportunities.

Matching Summary

Match Score: 75

** Luxfer Magtech is seeking a Customer Service Representative II for their Saxonburg, PA location. The role involves managing customer orders, inquiries, and complaints while ensuring compliance with export regulations and maintaining customer records. **

Skills & Requirements

Must-have

  • Manage purchase orders and change orders
  • Address customer inquiries and complaints
  • Maintain customer documentation and database
  • Process credit card payments
  • HAZMAT certifications for DOT, IATA, and IMDG compliance

Nice-to-have

  • Strong interpersonal skills
  • Ability to handle multiple tasks efficiently
  • Participate in Contract Review process

Key Requirements

  • 4+ years of customer service experience
  • Bachelor's degree
  • Strong ability to pull reports and analyze data using Microsoft Excel
  • Proficiency in using CRM (Salesforce.com) and Microsoft Office Suite
  • Must be authorized to work in the US

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter