Security Consumer Support Specialist

Corewell Health

Royal Oak, MI, US
Hybrid
Customer service in healthcare setting
Violent behavior deterrence and response
Patient registration kiosk assistance
This role serves as a dual security officer and patient services representative to ensure both safety and exceptional hospitality in the facility welcome space

Job Summary

  • This role serves as a dual security officer and patient services representative to ensure both safety and exceptional hospitality in the facility welcome space.
  • The specialist is responsible for enforcing safety policies, managing conflicts through de-escalation, and promoting self-service patient registration technologies.
  • Corewell Health offers a comprehensive benefits package including on-demand pay, retirement options, and discounts on essential services.

Matching Summary

This role serves as a dual security officer and patient services representative to ensure both safety and exceptional hospitality in the facility welcome space.

Skills & Requirements

Must-have

  • Customer service in healthcare setting
  • Violent behavior deterrence and response
  • Patient registration kiosk assistance
  • Verbal de-escalation techniques
  • Access control management

Nice-to-have

  • Compassionate facility ambassador approach
  • Wayfinding and visitor guidance skills
  • Continuous professional development mindset

Key Requirements

  • High School Diploma or equivalent
  • 2 years of relevant experience
  • Valid Michigan driver license
  • Age 21 or older
  • First Aid/BLS certification within 180 days

Work Rights

Must have valid Michigan driver license

Tailored Resume

Cover Letter