Executive, CRM & Customer Experience #NKC

RECRUIT EXPRESS PTE LTD

Singapore
Manage crm activities and customer feedback
Monitor customer satisfaction metrics
Maintain accurate customer databases
The role focuses on supporting customer engagement, CRM operations, and initiatives to enhance customer satisfaction and loyalty

Job Summary

  • The role focuses on supporting customer engagement, CRM operations, and initiatives to enhance customer satisfaction and loyalty.
  • Key responsibilities include managing case tracking processes, maintaining data accuracy, and coordinating with internal teams for issue resolution.
  • The position involves assisting in marketing activities, events, and providing operational support for CRM-related functions.

Matching Summary

Match Score: 85

The role focuses on supporting customer engagement, CRM operations, and initiatives to enhance customer satisfaction and loyalty.

Skills & Requirements

Must-have

  • Manage CRM activities and customer feedback
  • Monitor customer satisfaction metrics
  • Maintain accurate customer databases
  • Coordinate internal team issue resolution
  • Support data analysis and reporting

Nice-to-have

  • Experience with loyalty programs
  • Strong administrative support skills
  • Ability to drive continuous improvement
  • Event coordination capabilities

Key Requirements

  • Email resume to recruiter contact

Work Rights

Not specified

Tailored Resume

Cover Letter