Modern Workplace Tech Bar Lead

Lloydseurope

Glasgow, United Kingdom
Base: £43,804 - £51,000; bonus/equity: annual bonu...
Enterprise-scale technical support desk
Microsoft entra id & intune
Windows 11 os
Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location

Job Summary

  • Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location.
  • Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met, and utilising ServiceNow to analyse impact.
  • We are on an exciting journey and there couldn’t be a better time to join us, with investments in people, data, and technology leading to innovative projects and fresh possibilities.

Matching Summary

Deliver outstanding customer service and technical assistance, acting as a point of technical expertise within your Tech Bar hub location.

Salary

Base: £43,804 - £51,000; Bonus/Equity: annual bonus award; Benefits: pension contribution up to 15%, share schemes, discounted shopping, 28 days holiday

Skills & Requirements

Must-have

  • Enterprise-scale Technical Support desk
  • Microsoft Entra ID & Intune
  • Windows 11 OS
  • Apple OS support
  • Microsoft365 troubleshooting
  • ServiceNow incident management
  • Smartphone technology support

Nice-to-have

  • Deliver outstanding customer service
  • Train and mentor junior IT staff
  • Collaborate on process improvements
  • Communicate effectively verbally and in writing
  • Support colleagues at home and in office

Key Requirements

  • Experience managing a team
  • Experience with JAMF MDM solution
  • Knowledge of ITIL frameworks
  • Experience supporting Azure Virtual Desktop

Work Rights

Not specified

Tailored Resume

Cover Letter