Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community
Job Summary
Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
This particular role will support the Emergency Department, with responsibilities including greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed.
The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Matching Summary
Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
Skills & Requirements
Must-have
Patient registration and information collection
Customer service excellence
Emergency Department support
HEART model for issue resolution
Front-end technology guidance
Nice-to-have
Proactive patient experience
Stellar patient interactions
Family-oriented environment
Positive community impact
Key Requirements
High School Diploma or GED and two years of experience